Chemical Guys Shipping
Learn all about how it works in one spot.

Shipping Policy

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY WHEN USING THIS WEBSITE.

All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Shipping:

We offer Free Canada Post Expedited Parcel Shipping to Canadian addresses (excluding Territories) on orders of $150 or more excluding kits (product price - excludes taxes and shipping, some exceptions apply).

Delivery time ranges from 4 to 15 business days depending on where you live (see map below).

Table 10: General delivery standards for domestic Parcel services

Delivery Area

Priority

Xpresspost and Xpresspost Certified

Expedited Parcel

Regular Parcel

Major Urban Centres

Local

next day

next day

1 day

up to 2 days

Regional

next day*

next day*

1 up to 3 days

3 up to 5 days

National

next day*

2 days

2 up to 7 days

4 up to 9 days

Non-Major Urban Centres

Local

next day

next day

1 day

2 days

Regional

next day up to 2 days*

2 days*

up to 4 days

up to 6 days

National

next day up to 3 days*

3 days*

up to 11 days

up to 12 days

Northern Regions and Remote Centres

Local

next day*

next day

1 day

2 days

Regional

next day up to 5 days*

up to 5 days

up to 6 days

up to 8 days

National

next day up to 7 days*

up to 7 days

up to 13 days

up to 13 days

*

Business days. Some exceptions apply.

I need a shipment to be delivered fast, can you help?

Chemical Guys can ship your package faster if you need it. Please call us for shipping quotes and expedited service (844)458-8242.

I need several pallets of products can we use a freight forwarder?

Yes, please call or fax in large pallet orders. Our shipping department will arrange several discounted shipping quotes for you to choose from. Also for large pallet orders, discounts may be available, please call for more info. (844)458-8242.

Exactly when will my package be delivered?

Expedited Parcel packages are delivered to residential addresses Monday through Friday between 9:00 a.m. and 7:00 p.m. and to business addresses during their normal business hours Monday through Friday.

How do I get a tracking number for my order?

If we have a valid e-mail address, you will be sent an e-mail shipping confirmation of orders shipped from our warehouse. If you have any questions regarding the shipment, please e-mail us.

Is signature required to receive my package?

Yes, in order to assure that our customers received the product ordered, and assures that the product is not damaged upon delivery; we require a recipient signature. If you are not available to receive your package at home or work please arrange to have the package shipped to a location where you will be available to sign for it.

Why is my signature required in order to receive may package?

With the increasing amount of fraud in the online world we believe a signature for proof of delivery is the best way to protect both us and our customers.

I just placed an order and someone from your office contacted me to sign the invoice. Why do I have to do that?

In order to protect our customers and ourselves from fraudulent orders and credit card fraud, we request all first time customers to confirm that they have placed the order and the name on the order matches the name on the credit card.

If you have placed a first time order with us you may receive an e-mail or phone call from us shortly after your order.

In some circumstances we will reach out to our first time customers to verify their information.. This policy was implemented in order to protect our clients against the increasing number in online ID theft.

We appreciate your business very much. Your order will ship the same business day we receive your authorization.

Best regards,

Chemical Guys Canada a division of The Got it Guys Corporation
Office: 844-458-8242
E-mail: info@chemicalguyscanada.ca

Order Confirmation

Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to us within 10 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to us within 10 days of receipt.

Free Shipping Orders

Occasionally, we offer promotions and coupons offering free shipping. "FREE SHIPPING" applies to items shipped only to Canadian Provinces. Orders shipped to Canadian Territories are not valid, and will be charged shipping. Once you have placed your order, a customer service associate will contact you with the shipping charges.

Sorry, we are unable to ship aerosol products due to federal regulations.

Please note: shipping on oversized or heavy items may be higher based on weight. A customer service associate will contact you with an actual shipping rate quote if necessary. This may apply to gallons, buffers, cases, kits,etc.

  • These rates DO NOT APPLY to Special Order Items


Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Chemical Guys, ChemicalGuys.com Chemical Guys Canada The collective work includes works that are licensed to Chemical Guys, ChemicalGuys.com Chemical Guys Canada . Copyright, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co Chemical Guys Canada. or purchasing Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co Chemical Guys Canada. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada or to purchase Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada used in the site are trademarks or registered trademarks of Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada product is mistakenly listed at an incorrect price, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada Without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Chemical Guys.


Miscellaneous

Your use of this site shall be governed in all respects by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of chemicalguyscanada.ca and these Terms and Conditions.., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada products) shall be in the state or federal courts located in Province of Ontario. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada products) must be commenced within one (1) year after the claim or cause of action arises. Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canadas failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Chemical Guys, ChemicalGuys.com, Chemical Guys MFG.Co. Chemical Guys Canada may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co Chemical Guys Canada., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada may link to sites operated by third parties. However, even if the third party is affiliated with Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. Chemical Guys Canada seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Returns/Exchanges

All returns have to be within 30 days of purchase, product unused and subject to a 15% restocking fee. Shipping is the responsibility of customer and products are subjected to inspection before acceptance.